Privacy Policy
Suntrapholidays respects your right to privacy and is committed to ensuring you have a trustworthy experience on suntrapholidays.com. We understand your concerns about how your data and information are used once we hold it, so we want to share the policies and practices we’ve adopted to protect your privacy. This way, you can feel confident about how we handle the personal information you entrust to us.
Below is our privacy policy, which governs how we process any personal information you provide. We will notify you if we change how we process your information. While we do not plan to modify our policies often, it is always advisable to double-check our website to ensure you have read and agree with our most current privacy policy statement. Any change in our privacy policy will be prospective only and will not have retroactive effect unless legally required. By using this website and/or booking a tour with Suntrapholidays, you understand and consent to the terms set out in this privacy policy.
The website and company are owned, managed, and operated by Suntrapholidays Ltd. Sti.
Contact Information:
Users are not required to register on suntrapholidays.com to use it.
When you make a tour booking with us, Suntrapholidays will need to use personal information for you and other passengers included in your booking. This personal information may include each customer’s name, address, phone number, email address, passport number, credit/debit card number, and sensitive information such as health, medical, dietary, mobility, religious, or other special requirements. This personal information may be passed on to other suppliers of your travel arrangements, public authorities (such as customs and immigration), security and credit checking organizations, and as permitted or required by law.
We may also provide personal information to contractors who provide services to or for us (e.g., hotel owners, transfer operators, tour operators). If we cannot pass this information to the relevant suppliers, we cannot process your booking. By making a tour booking with us, you consent to this information being passed on to the relevant persons. Any information provided by you to Suntrapholidays when making a tour booking is controlled by the relevant booking agent. The information you provide when booking a tour will be passed on to the principal and the relevant suppliers of your travel arrangements, and may also be provided to public authorities such as customs or immigration. This includes any sensitive information that you give us, such as details of disabilities or dietary/religious requirements. In making a booking, you consent to this information being passed on to relevant persons.
The purpose of personal information collected from you depends on how you interact with Suntrapholidays’ website. This policy will explain broadly how personal information may be collected via our website and how this information contributes to the development of the Suntrapholidays website. You can access our home page and browse our site without disclosing your personal data, except for information collected by cookies.
Cookies are pieces of information that a website can transfer to an individual’s computer hard drive for tracking (site usage) user navigation and customizing site information to improve and enhance the user experience. We may use cookies to collect and store personal data and link information stored by cookies with personal data you supply to us. Except for the use of cookies, we do not automatically log data or collect data save for information you specifically provide to us. Most Internet browsers are preset to accept cookies. If you prefer not to receive cookies, you can adjust your Internet browser to refuse cookies or to warn you when cookies are used. However, this may preclude your use of certain parts of this website. For more information about how cookies work and how to disable them, go to All About Cookies. If you choose to disable cookies, you may not be able to enjoy all the functionality our website offers.
When submitting information to our website for an enquiry, we will usually collect details such as your name, email address, personal interests, and needs. Some of this information is essential for us to identify accurately who is using the service so that we may respond to your requests, and is indicated by mandatory fields. Mandatory information requirements are clearly identified and denoted by asterisks (*). You will be prompted when submitting a form if mandatory data has not been submitted. Other types of information, such as your age and gender, are collected to help us profile who is using our website and their interests. This information is optional and you only need to fill it in if you wish to do so. Generally, you may be asked to provide personally identifiable information when you:
Your personal information (including your name, address, and other details you provide) may be processed by us and other companies within our group. We will share your information with our e-commerce partners and travel agents with whom we work, who may use it to send you promotional information they think may interest you. Some of those to whom we may transfer information are located in countries that have not been designated as having an adequate system of data protection. By entering this website, you indicate your agreement with these terms and consent to the transfer of your information to countries not designated as having adequate data protection. If you do not accept these terms, please leave this website now.
We will use your information for the purpose of fulfilling orders placed by you, processing any other transactions authorized or made by you with us, informing you of special offers, providing other marketing information, undertaking product or customer research/development, and for other sales, editorial, and marketing purposes. The information we gather from your use of our website enables us to provide better services tailored to your needs. Recording usage patterns helps us identify the popular areas of our website. The data gathered is aggregated for analysis by Suntrapholidays. Identifiable characteristics and the user’s name remain anonymous.
We use information that you submit via an online form from our website in any one of the following ways:
We will only record your email address if you send us a message or disclose it to us.
In the unlikely event that a liquidator, administrator, or receiver is appointed over us or all or any part of our assets, that insolvency practitioner may transfer your information to a third-party purchaser of the business, provided that purchaser undertakes to use your information for the same purposes as set out in this policy. We undertake not to provide your personal information to third parties, except in accordance with this policy. Your information will not be disclosed to government or local authorities or other government institutions, except as required by law or other binding regulations.
We have implemented security policies, rules, and technical measures to protect the personal data we control from unauthorized access, improper use and disclosure, unauthorized destruction, or accidental loss. We also use our commercially reasonable efforts to ensure that third parties who work with us agree to protect personal information they must access to serve our site and visitors.
You may ask us whether we are storing personal information about you by emailing us at info@suntrapholidays.com. If you wish [and upon payment of a fee of 10 Euro], we will provide you with a copy of the personal data we hold about you by email. We may ask for proof of your identity before providing any information and reserve the right to refuse to provide information if identity is not established.
All website design, text, graphics, the selection and arrangement thereof are Copyright ©2022 Suntrapholidays Ltd. Sti. ® Registered Trademark. All Rights Reserved.
The following provisions may be curtailed or disallowed by the laws of the country in which the person accessing this website is situated. In such cases, the terms hereof are to be read as excluding or limiting such terms to satisfy such jurisdiction. We do not represent or warrant that the information accessible via this website is accurate, complete, or current. We have no liability whatsoever in respect of any use you make of such information. The information provided on this website has not been written to meet your individual requirements, and it is your sole responsibility to satisfy yourself before ordering any products or services from us that they are suitable for your purposes. While we make all reasonable attempts to exclude viruses from the website, we cannot ensure such exclusion and no liability is accepted for viruses. Thus, you are recommended to take all appropriate safeguards before downloading information or images from this website. All warranties, express or implied, statutory or otherwise are hereby excluded. Neither we nor any of our employees or affiliated entities will be liable for any damages, howsoever arising, including, without limitation, loss of profits, compensatory, consequential, direct, exemplary, incidental, indirect, punitive, or special damages, or any liability which you may have to a third party, even if we have been advised of the possibility of such loss. We are not responsible for the direct or indirect consequences of you linking to any other website from this website.
This website is intended for use by those over the age of 18 years. No one under that age should carry out any activity based on the information on this website. If you are under the age of 18 years, please leave the site immediately.
By entering this website, you indicate your agreement with these terms. If you do not accept any of these terms, leave this website now. If you have any enquiry or concern about our privacy policy or how we handle personal data, please contact info@suntrapholidays.com. If at any time you wish us to cease processing your information, please email that address and insert “unsubscribe” as the subject heading.
We may make changes to this policy from time to time, so please check it each time you visit the website.
We may offer message boards and photo galleries for our customers’ enjoyment. Anything you post online is available for the world to see. We make no representations and undertake no obligations regarding information you voluntarily post. By posting a message on our site or sending in photos for our photo gallery, you understand it becomes public domain and may be used by Suntrapholidays for marketing purposes without any compensation required to be paid to you.
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